Mystery Customers

The city of Somerville is focusing on customer service and is seeking volunteers to help them do so. If you become a mystery shopper, you will evaluate your transaction with various city offices and then provide valuable feedback and customer service suggestions. Read Instructions carefully. After you have done so, you can take the quiz. If you have done well, they will contact you via email to sign you up.

The first 25 people to review 5 offices will get a Somerville T-shirt. Also, all "customers" will be invited to a reception to review all transactions and discuss results of the new program. Wow, I am there for the T-shirt!



>>If the above links do not work, click here. Somerville's customer page. You will be able to get the quiz and instructions there.